Guarantee, Returns, & Exchanges

Guarantee:

We guarantee that you will be completely satisfied with your Heirloom Hourglass purchases.
We stand by the quality of our products and are committed to your satisfaction.
If any purchase from Heirloom Hourglass does not meet your expectations,
simply return it to us within one week of taking delivery.
You may return the merchandise to us

to
Heirloom Hourglass LLC

135 Summit Road Extension

Newport, NY 13416

for an exchange or full refund, whichever you prefer.
****Personalized, Engraved, and Custom Orders are Non refundable.

Returns & Exchanges:

If you would like to return or exchange an item you have purchased from Heirloom Hourglass, please include product and invoice in the original packaging and send it via one of the following methods:

Heirloom Hourglass LLC

135 Summit Road Extension

Newport, NY 13416

*** Personalized, Engraved, and Custom orders are non refundable.

We are committed to continuous improvement - be sure to include a note specifically explaining your concern. Also, please indicate whether you'd like us to issue you a replacement or credit. Please include the shipping label from the outside of your package for identification purposes.